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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Lee

June 2, 2025

5  out of  5
rating by Heather Lee
"Bobbie was super helpful and kind. She took the time to understand my situation and found the best solution for my needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rodney Durham

May 30, 2025

5  out of  5
rating by Rodney Durham
"I have been a customer now with Lane LaBorde State Farm for 2+ years. The service and care provided to me over the phone and in person by himself and his staff has been outstanding."
We responded:
"Thank you for the review! We appreciate you trusting us with your insurance needs. We will continue to provide a 5-star service for your family!"
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DARLA HENDRICKS

May 30, 2025

5  out of  5
rating by DARLA HENDRICKS
"Always friendly and professional! She is a joy to work with!"
We responded:
"Darla, we thank you for choosing Lane LaBorde State Farm for your insurance needs."
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Marilyn Richardson

May 16, 2025

1  out of  5
rating by Marilyn Richardson
"I am waiting on a physical copy of ins on my two vehicles 🚗"
We responded:
"I apologize for this. Your policy started on 5/1 and these documents should have arrived or be arriving any day from our corp office. We mailed another physical copy of the ID cards on Friday when you requested them. I also sent you a copy via text message and I offered to assist you in setting up your app to give you access to the ID cards. The last option would have been you coming into the office and we could print one for you. We take tremendous pride in providing 5 star service to our customers, as you can tell by our 200+ 5 star reviews, so whenever we see such a low rating we address it and try to correct it. "
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Family Herrera

May 12, 2025

5  out of  5
rating by Family Herrera
"Great service, amazing agents very helpful, their price was better than a lot of other companies and they even give me a discount. I’m very happy and definitely recommend them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Julie Presley

May 7, 2025

5  out of  5
rating by Julie Presley
"The team at Lane‘s office is amazing. If anything comes up and I need a quote or I don’t understand an amount or if something changes, they are always available to take my questions. They tell me exactly how to walk through it and we get it taken care of. Excellent team to work with"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Charlotte Morrow

April 10, 2025

5  out of  5
rating by Charlotte Morrow
"Excellent service and the best prices in town. I'd never go anywhere else!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Anthony Rallis

April 1, 2025

5  out of  5
rating by Anthony Rallis
"The service was great . The staff was very friendly and professional."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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rdl design

March 29, 2025

5  out of  5
rating by rdl design
"Great customer service and excellent product knowledge."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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k Renner

March 28, 2025

5  out of  5
rating by k Renner
"Zach was top notch walked me through the process explained everything He is very patient I will stay with them permanently!! Thank you Zach!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kassi Wilkey

March 20, 2025

5  out of  5
rating by Kassi Wilkey
"Zack at the LaBorde Agency has been extremely helpful and attentive. Our experience moving our policies was seamless and we were able to save hundreds of dollars per year on our homeowners insurance. I am glad to have our policies with Lane Laborde agency."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rhonda Anthony

March 11, 2025

5  out of  5
rating by Rhonda Anthony
"Lane was very professional, yet personable during my meeting with him to sign an agreement regarding uninsured motorist. He also went over some of the home insurance details. He made sure I understood my coverage. I am pleased with my insurance coverage with this office."
We responded:
"Rhonda, I am happy to hear Tina was professional and personable during your home and car insurance sign-up! We are pleased that she ensured you understood your coverage. Thank you for choosing our office for your insurance needs! Lane LaBorde - State Farm Insurance Agent, Durant, OK"
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Terry Womack

February 21, 2025

5  out of  5
rating by Terry Womack
"Zack Lively s the best agent I’ve dealt with in 40 years. Always quick to return my calls and answer my questions. We love doing business with Zack at Lane LaBorde’s State Farm Insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Misty Towne

February 5, 2025

5  out of  5
rating by Misty Towne
"Lane was quick to answer all of my questions and ensure that I will be completely insured. Great service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Just Beara

January 31, 2025

5  out of  5
rating by Just Beara
"I cannot speak highly enough about this office. I had previously been at another location that I was happy with, but I had a friend rave about this office (Lane Laborde), so I requested a transfer. And WOW, I am so happy that I did. My account manager is Zack Lively, and I can honestly say that I have never experienced such consistently great service before, least of all with an insurance company. Zack is such a committed and engaged representative who actively reviews my portfolio at my request and sometimes just on his own to make sure I have the best overall setup for my specific needs. He reaches out often and keeps me informed of any changes being made and with suggestions that he thinks would benefit me, even when I’m not always the best at responding… lol. (He gets ahold of me eventually, haha.) I recently had an issue with my autopay because the card linked to it had expired without me realizing— all I had to do was shoot one message to Zack, and the situation was instantly resolved. It is honestly so reassuring to know that I don’t have to wait a billion years on hold with customer service just hoping I get transferred to a human being in the right department, only for the call to drop and have to do the same thing all over again. This office has real people who genuinely care about their customers. How many people can honestly say they’ve had positive experiences when dealing with insurance?"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. This is exactly what we strive for. Our goal is for you to have everything you need and nothing you don't. This is why we ask the questions and cover every need you may have. "
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LouAnn Lively

January 31, 2025

5  out of  5
rating by LouAnn Lively
"I have been very pleased with the service I have received at State Farm, Layne and Zack."
We responded:
"Thank you, LouAnn. We think Zack is pretty awesome too! "
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Ashley Armstrong

January 31, 2025

5  out of  5
rating by Ashley Armstrong
"I’ve been with Lane Laborde State Farm for years, and I couldn’t be happier with their service! They insure both my cars and my home, and the peace of mind they provide is priceless. Their team is always professional, friendly, and incredibly responsive whenever I have questions or need assistance. One thing I truly appreciate is how proactive they are—they always reach out if there will be any changes or increases in my rates, and they go the extra mile to find ways to save me money without compromising my coverage. Their transparency and dedication to customer service make a huge difference. Their rates are competitive, and they take the time to explain my coverage options so I know I’m fully protected. When I had to file a claim, the process was smooth and stress-free, with quick responses and a hassle-free resolution. It’s rare to find an insurance agency that truly cares about its clients, but Lane Laborde State Farm goes above and beyond. I highly recommend them to anyone looking for reliable, trustworthy, and top-notch insurance service!"
We responded:
"We’re thankful for your feedback! Our goal is to provide top quality products and services. Taking the time to review policies with our customers is very important to us. We know that circumstances can change throughout the term of a policy and we want to make sure all of your needs are met. We appreciate you trusting our agency with your family's insurance needs. "
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Stuart Robison

January 17, 2025

5  out of  5
rating by Stuart Robison
"Zack helped me save over $100 a month on my policy. The terms are better than what I had too. He was very responsive. I never had to wait long to talk to him. Thanks, Zack!"
We responded:
"Thank you, Stuart! Zack is very knowledgeable, and we take pride in prompt follow up. Please give us a call or stop by anytime."
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Daniel Bible

January 4, 2025

5  out of  5
rating by Daniel Bible
"Great people to deal with. Customer service is incredible. Highly recommend these guys."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kimberly Bertrand

December 26, 2024

5  out of  5
rating by Kimberly Bertrand
"Jaxon was great at explaining everything and making the process seem effortless. Thanks so much for taking such good care of me!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Robert Barrios

December 20, 2024

5  out of  5
rating by Robert Barrios
"The agent Bobby was quick to the point and completed my questions. And got me a policy that I agreed on."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sabrina Esparza

December 18, 2024

5  out of  5
rating by Sabrina Esparza
"Zack was very helpful at getting me an auto insurance quote. He responded in a timely manner, spoke very professional, and helped me chose the best plan for my needs. 100% recommend State Farm to anyone and be sure to ask for Zack!! 😁"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matt Schultz

December 6, 2024

5  out of  5
rating by Matt Schultz
"Bobbie was excellent in helping me with my auto and home coverage!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Blade

November 28, 2024

5  out of  5
rating by Blade
"Zack Lively helped me save money on my home owner insurance by switching to state farm. Definitely recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Annette Goodwin

November 26, 2024

5  out of  5
rating by Annette Goodwin
"We have our home, autos and farm with Lane LaBorde and Zack Lively is our agent there. We have always been taken well taken care of and they worked hard to give us the best rate possible. I highly recommend this State Farm agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"